Melville, NY—Canon USA expanded its CarePAK Pro and CarePAK Plus service and support offerings for imaging professionals. The current CarePAK Pro program, which now includes accidental damage protection, was restructured to meet the needs of the professional cinema, house of worship, and in-house corporate video production industries, among other professional video markets. Coverage for Cinema EOS cameras, cinema lenses and professional camcorders was also added.
Additionally, the popular CarePAK Plus plan, which presently includes professional SLR camera systems among other consumer products, was also expanded. It now also protects Canon imagePrograf Pro-1000, Pixma Pro-100 and Pixma Pro-10 professional inkjet printers.
“Providing yet another solution to our customers, the CarePAK program expansion allows us to extend our services to more of Canon’s professional customers, implementing a worry-free ownership experience to help visual storytellers focus and bring forth their creative visions,” said Kazuto Ogawa, president and COO, Canon USA, Inc.
With these plans, customers can feel secure that their investment is covered by Canon service and support. In addition to accidental damage protection from drops, spills, power surges and other unforeseen events, both plans provide normal wear-and-tear coverage for hardware. They may also provide image recovery to retrieve lost or corrupted images or videos from cameras, camcorders and printers with a memory card slot.
Further CarePAK Benefits
In addition, the protection plan offers the following benefits.
• Priority service for repairs and minimal downtime
• Service and support direct from Canon using only genuine Canon parts
• $0 deductible for any repair or replacement
• Free shipping to and from Canon for all service and repairs
• Dedicated phone and e-mail support at 1-833-CAREPAK (1-833-227-3725) and carepakpro@cits.canon.com or carepakplus@cits.canon.com
• The ability to transfer the plans during the coverage period to a new owner
Furthermore, under one of the plans, a damaged product will be repaired to good working condition. Or it will be replaced with the same or an equivalent product.
CarePAK Pro and Plus will be available for Canon cinema cameras, cinema lenses, professional camcorders and professional inkjet printers beginning June 1. It can be purchased at the time of product purchase or for up to 90 days thereafter.
