Manufacturer Support Survey Results
Results from our October surveyDecember 2007
8 – Briefly tell us how today’s distributors are supporting your retail location?
Over 25% responded that support from distributors is just about the fact they are “there for the photo channel” and another 25% cited the wide variety of product they have access too through distributors. Industry/Product knowledge also scored high.
9 – Is the Web playing a role in the support you are receiving from manufacturers? If so, in what way?
Just about 95% told us that the Internet plays a strong role in support today with online ordering, training and general ease-of-operation as the three most frequent reasons cited why.
10 – Tell us briefly about one of the more unique manufacturer support programs you are currently utilizing?
Online training opportunities was the most popular response here (35%) as many respondents mentioned programs from a few of the major camera manufacturers as being very helpful. In-store, interactive displays was the next most frequent response at 10%.
Congratulations to Mark Jensen of Images of the Past in Stillwater, MN, as this month’s winner of the Kodak C533 Digital Camera and G600 Printer Dock.